Frequently Asked Questions

Q: Do I have to be a member of the Disabled Transportation Society to use the DTS Wheel Chair accessible buses?

A: Yes, all clients must be members of the Disabled Transportation Society. The Annual Membership is $30.00 per year payable in January of each year. An exception may be made for a short time injury or surgery.

Q: Do I have to book trips in advance?

A: At least two days advance booking is required whenever possible. Exceptions do apply; for instance last minute medical appointments, emergency trips to the hospital etc.

Q: When may I schedule an advance booking?

A: Advance bookings must be made between 8:00 A.M. and 4:30 P.M. Monday to Saturday. No advance bookings will be accepted by drivers. Return trips will be answered by drivers after 5:00 P.M. You may have to wait up to one hour for the bus to arrive. Every effort will be made to respond to our member’s needs, however time constraints and availability of buses may necessitate members having to adjust their schedule.

Q: If I book a bus at a certain time, can I rely on the bus being there at the designated time?

A: Clients must be prepared for pick-up 15 minutes prior to scheduled time. Under normal conditions the bus will arrive in that 15 minute window. Road conditions, traffic and unexpected circumstances may alter the pick-up time slightly. This should be a rare occurrence, and every effort will be made to stay on schedule. In most cases the driver will arrive 15 minutes before scheduled time to allow proper loading and securing of clients.

Q: If I have an appointment, how far ahead of the appointment time should I schedule the pickup?

 A: You should schedule your pickup time at least one hour before your appointment time. Sometimes, due to demand or traffic and road conditions, we are running behind schedule and we want to insure that you arrive on time for your appointment.

Q: What if I am not sure what time my return trip will be?

A: If you are not sure what time you will require a return trip, you can tell the dispatcher you need a “will call”, meaning you will call when you are ready. Will calls are not allowed for shopping, recreational or social trips. When you call you may have to wait up to one hour for a bus to arrive.

Q: Do I have to wait on the sidewalk?

A: No; Clients must be present at an exterior door. Drivers are instructed to never enter a client’s residence but will assist the client in and out of the exterior door, to and from the bus, onto and off the bus. Drivers will remain on site until the client is inside their destination, or home as the case may be.

Q: Is there a fare for each trip?

A: Yes, Members have a choice of three fares: (1) $3.00 cash to be deposited in the fare box. (2) A ticket deposited in the fare box. A sheet of twenty tickets costs $40.00, or (3) a monthly pass is available for $65.00 if daily use is required. The cash, ticket or pass must be presented prior to the start of the trip.

Q: Are fares round trip?

A: No, each trip regardless of length is considered an individual trip. Multi destination trips, i.e. home to the bank, bank to the mall will be treated as multiple trips regardless of how quick the stop may be.

Q: Am I allowed to carry packages or bags while on a DTS bus?

A: Drivers are not required to carry bags or packages. Clients should not exceed the number of packages or bags they are able to carry on their person or wheelchair. If you require assistance carrying bags and packages, please bring an escort.

Q: How long can I expect to be on the DTS Bus?

A: Although it is rare, clients should be prepared to spend up to one hour on the bus on any one way trip in order to allow multiple pick-ups and drop offs. Medical related trips will always take priority and DTS will always try to minimize travel time. The actual cost for each trip is close to $20.00, therefore, in order to provide the safest, most efficient transportation for you and other clients, multiple pick-ups must be scheduled.

Q: Do I have to wear a seat belt while on the DTS bus?

A: All passengers must wear a seat belt and wheel chairs must be secured. The only exception is when a doctor issues a medical exemption, and this will be kept on file. This is a rare occurrence.

Q: Can I consume food or drink on a DTS bus?

A: No food or drink can be consumed. (Some medical exemptions apply.)

Q: Do DTS buses operate in inclement weather?

A: Road conditions, temperature and other circumstances may curtail services. Clients are discouraged from taking the DTS bus in those situations. Every effort will be made to provide service for emergency medical, trips to the hospital for critical treatment and visits to a doctor which cannot be rescheduled; Clients are encouraged to reschedule if possible. Shopping, social and recreational trips may be declined due to road and weather conditions. Trip refusal for these reasons is at the sole discretion of DTS.

Q: Is there any requirement for clients to “dress for the weather''?

A: Clients must dress properly for inclement weather. The possibility always exists that a bus could be delayed. Warm outer clothing, gloves, and proper footwear are mandatory. Every effort will be made to minimize any delays. Drivers can refuse a trip, if in their opinion, clients are not dressed appropriately.

If you have questions that are not answered here, please contact us at any time.